THE OVERALL PURPOSE OF POSITION:  

• The purpose of this position is to provide support to the IT department.  

SCOPE OF WORK  

• Leads or participate in consulting projects that deliver customer-focused results aligned with strategic and operational goals of the Client.  

• Obtains and shares internal and external learning and knowledge, problem-solving, strategy, methodologies, tool, and processes.  

• Facilitates identification, review and analysis of strategic issues and advises regarding development and implementation of strategy for the client’s environment.  

• May assist in developing, leading, and conducting education classes.  

• Provides guidance in analyzing, investigating, and resolving issues.  

• Analyzes trends and issues and provides recommendations.  

• Responsible for development, implementation, and maintenance of guidelines, policies, procedures, and processes.  

• Provides vision and guidance for area of responsibility.  

• Provides consultation and vision on process tools, methods, product lines, technology, implementation, support, process design, client initiatives, and business activities.  

• May be required to oversee technical implementation and execution of strategic plans.  

• Research and provide information on technical trends, evaluate, and implement exiting applications and/or customized solutions.  

• Has expertise and operates across one or more industries and variety of services such as information technology, e-business, cloud, security, and latest business transformation solutions.  

• Adhere to project development and documentation standards.  

• Provides assistance and responsible for aspects of the development and implementation process, including tasks associated with program office support.  

QUALIFICATION AND EXPERIENCE:  

• Bachelor’s degree and/or relevant technical training and certifications.  

• Three (3) to Four (4) years’ of directly related experience.  

• Three (3) to Four (4) years of negotiating with vendors regarding software/hardware agreements  

• Proficient in Software licensing and hardware terminology using a network discovery tool such as ServiceNow, BMC Client Manager, or Microsoft SCCM  

• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio) software licensing and hardware terminology  

• Experience using a network discovery tool such as ServiceNow, BMC Client Manager, or Microsoft SCCM.  

• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio).