THE OVERALL PURPOSE OF POSITION:  

• The purpose of this position is to serve as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ServiceNow system, impacting Client’s CMDB and National Verifier ServiceNow transition.  

SCOPE OF WORK  

• The position’s SCOPE OF WORK include the following:  

• Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)   

• Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system   

• Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes   

• Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support Client’s requirements  

• Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system   

• Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow  

• Provides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessary   

• Evaluates and reports on new ServiceNow technologies and makes recommendations for solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services  

• Maintains technical expertise, relevant industry standards, and best practices in ServiceNow  

• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each  

• Develops the application including configuration, report and dashboard development, and data migration, where applicable  

• Loads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau  

• Carries out unit-testing and defect resolution  

• Obtains and analyzes business requirements and document technical solutions  

• Attends Scrum meetings and keeps PM and team apprised of status  

• Other duties as assigned  

QUALIFICATIONS AND EXPERIENCE:  

• The minimum amount of total “on-the-job” experience required is seven (7+) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.  

CERTIFICATIONS (REQUIRED)  

• ServiceNow Certified System Administrator certification required (admin or higher)  

CERTIFICATIONS (PREFERRED)  

• ServiceNow CIS – IT Service Management certification preferred  

• ServiceNow CIS – Project Portfolio Management certification preferred  

• ServiceNow CIS – Software Asset Management certification preferred  

• ServiceNow CAS – Performance Analytics certification preferred  

EDUCATION  

• A bachelor’s degree in computer science and/or Information Technology. relevant work experience (over seven years) may be acceptable.